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Americas' Customer Care Update

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Session Information

Get a regional update from the Americas Support team. This session covers current support processes, key challenges, and how we're supporting customers today, with a look at what's coming next.

Ex Libris Additional Services
Attendees will learn about current support processes and how customer support will evolve in the coming year.
Staffing, Strategy, Administration, and General Annual Meeting
May 01, 2026 12:00 Noon - 12:45 PM(America/Los_Angeles)
Venue : San Fernando
20260501T1200 20260501T1245 America/Los_Angeles Americas' Customer Care Update

Get a regional update from the Americas Support team. This session covers current support processes, key challenges, and how we're supporting customers today, with a look at what's coming next.

 San Fernando Ex Libris Knowledge Days and ELUNA Conference 2026 eluna-conf-planning@exlibrisusers.org
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Matt Baker
Director Customer Care
,
Clarivate
Christina Hennessey
Christina Hennessey
Director, Unified Library Management System (ULMS)
,
California State University, Office of The Chancellor
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1777329413437_Americas_Customer__Care_Update_.pptx
Presentation Slide 1
 13 Submitted by Alan Oliver on 27 Apr, 03:37 PM

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