Library systems work often depends on long tenured staff with deep, tacit knowledge of discovery configuration, patron data, and system integrations. When a key staff member announced an upcoming retirement, San Diego State University Library adopted a "Moneyball" approach to succession planning: rather than replacing a star individual we shifted focus to distributing their production. Through a series of Discovery and ULMS Support (DULS) working meetings, we identified core support tasks across Alma, Primo, and Rapido, including employee account administration, patron loads, holdings exports, and discovery configuration. As a result we've re-envisioned DULS as a hands-on working group with shared ownership, cross training, and centralized documentation. This session shares practical strategies for succession planning with a focus on reducing risk, increasing transparency, and ensuring sustainable support for Ex-Libris Systems.
Library systems work often depends on long tenured staff with deep, tacit knowledge of discovery configuration, patron data, and system integrations. When a key staff member announced an upcoming retirement, San Diego State University Library adopted a "Moneyball" approach to succession planning: rather than replacing a star individual we shifted focus to distributing their production. Through a series of Discovery and ULMS Support (DULS) working meetings, we identified core support tasks across Alma, Primo, and Rapido, including employee account administration, patron loads, holdings exports, and discovery configuration. As a result we've re-envisioned DULS as a hands-on working group with shared ownership, cross training, and centralized documentation. This session shares practical strategies for succession planning with a focus on reducing risk, increasing transparency, and ensuring sustainable support for Ex-Libris Systems.
Echo Park Ex Libris Knowledge Days and ELUNA Conference 2026 eluna-conf-planning@exlibrisusers.orgTechnical Issues?
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